Legal Terms & User Agreements

Terms of Service

Effective date: 1 April 2026  |  Last updated: 21 August 2026

Our platform

FoodFil connects diners with restaurant partners across Malaysia to enjoy up to 50% off full menus during off-peak hours.

  • 100% Free Table Reservations: Diners never pay a booking fee.
  • Direct Settlement: You settle your food bill directly at the restaurant.
  • Fair Dining Rules: Show up on time for smooth kitchen operations.
Please read the full terms below carefully before using FoodFil.
TL;DR Summary
  • FoodFil is a booking platform, not a restaurant or delivery app.
  • You pay the restaurant directly at point of sale.
  • Restaurants hold tables for 15 minutes.
  • Free cancellation up to 2 hours before booking.
  • Must be 18+ to book under Malaysian law.
Transparent & fair terms for diners and restaurants alike.
1

About these Terms

These Terms of Service govern your use of FoodFil operated by Settisfy Global (Company No. 202503269187).

2

Definitions

Booking: A confirmed table reservation made via FoodFil.

Restaurant Partner: Independent F&B outlets offering off-peak discount slots.

No-Show: Failure to arrive within the 15-minute grace period without cancelling.

3

Eligibility

You must be at least 18 years of age with full legal capacity under the Malaysian Contracts Act 1950.

4

Your account

You are responsible for maintaining account confidentiality. One account per person.

5

Our role — what FoodFil is and is not

FoodFil is a technology booking platform. We do not cook food, operate restaurants, or handle your food payment.

6

Making a booking

Select your restaurant and time slot. Present your digital booking pass to the restaurant staff upon arrival.

7

Discounts and payment

Discounts apply to regular à la carte food items ordered for dine-in during your booked slot. Unless stated by the restaurant, discounts exclude restaurant existing promos, service tax (SST), and service charges.

8

Cancellations and no-shows

Free cancellation up to 2 hours before booking. 15-minute table grace period.

9

Promo codes, referrals, and rewards

Rewards have no cash value and cannot be transferred or sold.

10

Acceptable use

No bot scraping, booking hoarding, or unauthorized commercial reselling.

11

Suspension and termination

We may suspend accounts for repeated no-shows, fraud, or violations of these terms.

12

Disclaimers

Provided "AS IS". Communicate allergies and dietary requirements directly to restaurants.

13

Limitation of liability

Food quality and premises liability rest with the respective Restaurant Partner.

14

Intellectual property

Settisfy Global owns all trademarks, platform code, and branding assets.

15

Governing law and disputes

Governed exclusively by the laws and courts of Malaysia.

16

Changes to these Terms

We may update these terms periodically with updated timestamps.

17

Contact us

Platform: FoodFil

Operating Entity: SETTISFY GLOBAL (Registration No. 202503269187)

Email: info.foodfil@gmail.com

WhatsApp Support: +60 10-308 4123

Business Address: Perak, Malaysia

No Commission, Ever

FoodFil never charges commission and never takes a cut of your bill. Your revenue stays 100% yours.

  • Flat Fee: Transparent fee only for customers brought to your tables.
  • Billed After Service: Invoiced monthly, payable within 5 days.
  • Complete Control: Change slots and discounts anytime.
Zero percentage deductions. Flat fee per seated customer.
Partner Rules at a Glance
  • 15-Minute Hold: Hold tables for 15 minutes past booking time.
  • Direct Payment: Diners pay your cash register / POS directly.
  • Zero Penalties: Pause or leave the platform anytime without fee.
Governed by Settisfy Global (Company No. 202503269187)

These Restaurant Partner Terms govern the relationship between FoodFil (Settisfy Global) and any restaurant or F&B outlet that lists on the Platform ("Restaurant Partner", "you"). They apply in addition to any separate written agreement you sign with us; where a signed agreement conflicts with these Terms, the signed agreement prevails.

R1

Becoming a Restaurant Partner

To join, you give us accurate information about your outlet, menu, pricing, and the discounts and off-peak slots you wish to offer. You confirm that you are authorised to accept these Terms on behalf of the outlet and that you hold the licences and permits needed to operate.

R2

Listing and control

  • You decide which off-peak slots, tables, and discount levels to make available, and you can change them at any time.
  • You can pause or leave the Platform at any time, without penalty.
  • You are responsible for keeping your listing, menu, prices, and availability accurate and up to date.
R3

Honouring bookings

  • You agree to honour confirmed bookings and to apply the stated discount at the point of sale.
  • You will hold a booked table for at least 15 minutes past the booked time; after that, you are not obliged to honour the booking or the discount.
  • Party size: If more or fewer guests arrive than booked, you may, at your discretion, still apply the discount to the party as a courtesy, or adjust or decline it to reflect the difference in headcount. This is your decision based on availability.
R4

Our fees — no commission, ever

FoodFil never charges commission and never takes a cut of your bill. Your revenue stays 100% yours.
  • We charge only a flat, transparent fee for the customers we bring you. Billed after service. Our fee is never a percentage of what your guests spend.
  • Fees are billed monthly and are payable within 5 days of invoice. Any applicable taxes are additional.
  • We may update our fees on reasonable prior notice (e.g. 30 days). If you do not agree to a change, you may pause or leave the Platform before it takes effect.
R5

Payment and verification

Diners pay you directly at the point of sale. FoodFil does not handle, collect, or process your diners' meal payments.

R6

Food hygiene & licensing

You warrant that your restaurant complies with the Malaysian Food Act 1983 and municipal licensing requirements. You retain sole responsibility for food preparation and allergy management.

R7

Marketing and brand assets

You grant FoodFil a license to display your restaurant name, logos, and food photos to promote your off-peak availability across our channels.

R8

Suspension, termination & law

Either party may terminate at any time without penalty. Governed by the laws of Malaysia.

Merchant Contact: info.foodfil@gmail.com

Partner WhatsApp Hotline: +60 10-308 4123